Contact Us

Freshskin Beauty Ltd.
Grant House
Grant Street
Off Ilkeston Road

0115 847 0585

Get in Touch

Frequently Asked Questions

We’ve put together some frequently asked questions. If you can’t find an answer to your questions here, just drop us a line by completing the form opposite.

What are your delivery charges?
We offer free standard delivery to most addresses in the UK, as well as standard and premium courier options. In some areas, delivery charges apply above certain order weights. Delivery to European countries starts at £15. Shipping costs for all orders will be automatically calculated at the checkout. For more information, please see our delivery information page.
What payment methods do you accept?
We take payments on this site with Paypal (you don't have to have a Paypal account) and WorldPay. Payment can be made by Mastercard, Maestro, Visa and Visa Debit amongst others. Just continue the checkout process as normal and pay using your preferred method.
Can I place my order over the phone?
Yes, of course. To place a telephone order, please call the team on 0115 847 0585.
How long will delivery take?
Standard Free Delivery - allow 4-7 working days
Standard Courier Delivery - allow 3-5 working days
Premium Courier Delivery - allow 1-3 working days
For areas of the UK that we don't offer these delivery options, please allow 4-7 working days.
For more information, please see our delivery information page.
How secure is your online shop?
We take extra care to make sure our shop is as secure as possible - so you can have full confidence in buying. All payments on the Freshskin Beauty website are taken using Paypal or WorldPay - they continually invest in ensuring data is totally secure and their processes meet all compliance standards.
Where else can I buy your products?
As well as on this website, you can find Freshskin's products in our Amazon store and our eBay shop.